Refund policy
Return & Buyback Policy
GetlikeNew
At GetlikeNew, we are committed to delivering quality refurbished devices that meet the highest standards of performance and reliability. We recognise, however, that a purchase may occasionally fall short of expectations. The following policy has been established to ensure a clear, fair, and transparent process for all our customers.
1. Change of Mind
Returns are not accepted where a customer simply changes their mind or decides they no longer wish to keep the product. We encourage customers to review product specifications and descriptions carefully before placing an order.
2. Products Damaged in Transit
If a device arrives physically damaged, we will accept a return provided that valid video evidence is supplied. To be eligible, an unedited video must be recorded at the time of unboxing, clearly showing the sealed package being opened and the condition of the contents.
Upon verification, we will offer either a replacement unit or a full refund, at the customer's preference.
3. Buyback Programme
Should a laptop not meet your expectations, we offer a buyback at 80% of the original purchase price, subject to the following conditions:
- The request is raised within 15 days of the original delivery date.
- The device is returned in its original condition, complete with the original packaging.
- All accessories, cables, and included documentation are returned with the unit.
- The device passes our inspection on receipt.
We reserve the right to inspect all returned products to confirm compliance with these criteria.
4. How to Initiate a Return
To begin a return or buyback request, please email us at getlikenew75@gmail.com or contact our customer service team by phone. A dedicated executive will be assigned to your case and will remain in contact with you throughout the process.
5. Refund Processing
Approved refunds are processed as promptly as possible. Please allow 3–7 business days from the date of approval for the refund to be credited to your original payment method.
6. Product Concerns & Support
If you experience any issue with your device or have concerns regarding its performance, we ask that you contact our customer service team at the earliest opportunity. Our team will work closely with you to resolve the matter and ensure you are fully satisfied with your purchase.
7. Right of Refusal
GetlikeNew reserves the right to decline any return that does not meet the criteria set out in this policy, including requests submitted outside the specified timeframe or products returned in a condition or packaging that does not meet the stated requirements.
We trust that this policy provides the confidence and assurance you need when purchasing from GetlikeNew. Thank you for choosing us for your refurbished device requirements — we value your business and look forward to serving you again.