Refund and Returns Policy

Legal Disclaimers for Return & Refund, Delivery & Logistics Policies

To ensure your Return & Refund Policy and Delivery & Logistics Policy provide clear protection for your business and comply with common legal requirements (such as those in India and similar jurisdictions), consider adding the following legal disclaimers and notices:

General Legal Disclaimers

• Jurisdiction and Governing Law
  • This policy shall be governed by and construed per the laws of Tamil Nadu, India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.
• Limitation of Liability
  • While we take every precaution to ensure safe and timely delivery, Galaxy Enterprises, C/o GetLikeNew, is not liable for any indirect, incidental, special, or consequential losses or damages arising out of delays, lost shipments, or product defects beyond the order value, except as required by applicable law.
• Policy Modifications
  • Galaxy Enterprises, C/o GetLikeNew, reserves the right to update or modify these policies at any time without prior notice. The most current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of those changes.
• Force Majeure Clause
  • We are not responsible for delays or non-fulfilment of obligations due to factors beyond our reasonable control, such as natural disasters, strikes, governmental restrictions, or interruptions in transportation.

Specific Legal Requirements

• Consumer Rights
  • Nothing in this policy affects your statutory rights under the Consumer Protection Act, 2019, or other applicable local laws. If any part of these terms conflicts with mandatory laws, those laws will prevail.
• Authenticity & Product Warranty
  • All products sold are genuine and purchased from authorised sources. Manufacturers’ warranties, if any, will apply as per their terms and conditions.
• Data Privacy
  • Personal data collected for orders and returns will be handled in compliance with our Privacy Policy and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
• Fraudulent Claims
  • We reserve the right to refuse returns, refunds, or exchanges for any orders identified as fraudulent, abusive, or violating the terms of this policy.

Policy Limitations

• Non-Returnable Items
  • Certain items (such as perishable goods, personal care products, or customised items) may be non-returnable or subject to additional conditions, as specified on the product detail page or during checkout.
• Refund Exceptions
  • Refunds will not be issued for products returned in used, altered, or damaged condition that is not reported upon receipt.

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Delivery & Logistics Policy

At Galaxy Enterprises, C/o Getlikenew, we take the utmost care to ensure your purchase reaches you in perfect condition and within the promised timeframe. Below is a detailed overview of the entire delivery process:

Order Processing Timeline

• Day 1: Order Receipt & Confirmation
  • Once you place an order, our system immediately registers it.
  • Our team verifies payment confirmation and order details.
  • You receive an automatic acknowledgement email confirming your order and estimated dispatch timeline.
• Days 2-4: Quality Inspection & Packaging
  • Before dispatch, every product goes through a rigorous quality assurance protocol involving 50 detailed checkpoints.
  • These checks include verifying product functionality, condition, completeness of accessories, and packaging integrity.
  • After passing inspection, your product is securely and thoughtfully packed to prevent damage during transit.
  • Packaging materials are carefully selected to ensure that your product is cushioned and intact upon arrival.
  • We adhere to hygiene and safety protocols while handling your order, ensuring a clean and safe delivery.
• Handover to Logistics Partner
  • Once your product is packed, it is handed over to our trusted logistics partner.
  • Our partners are selected based on their reliability, speed, and tracking capabilities.
  • You will receive an email or SMS notification with your tracking ID.
• Day 5: Shipment & Delivery
  • Delivery is typically completed within 24 to 36 hours of dispatch.
  • You can monitor your shipment using the provided tracking link to get real-time updates.
  • Should there be any unexpected delays or issues during transit, our customer support team is ready to assist you promptly.

Return & Refund Policy

We strive for your complete satisfaction. If you receive a product that is defective, damaged, or otherwise not as expected, please follow the steps below to facilitate a smooth return and refund process.

Eligibility for Returns

• Only products received with manufacturing defects, transit damage, or incorrect items qualify for returns.
• Returns are accepted within 7 days from the date of delivery.
• Products must be returned in their original condition and packaging unless damage has occurred.

How to Initiate a Return

1. Inspect Your Parcel Immediately
   • Please examine the courier package carefully upon arrival.
   • If you detect any damage or defect, do not open or tamper with the product before documenting.
2. Record a 360° Video of the Unopened Courier Box
   • A clear video showing all sides of the unopened package (for example, with a smartphone).
   • This documentation is mandatory to validate your claim and expedite the process.
   • The video should include dates and identifiable order details if possible.
3. Contact Our Support Team
   • Share the video and a detailed description of the issue via:
     • Email: getlikenew75@gmail.com
     • Our team will acknowledge your claim within 24 hours and instruct you on the next steps.
4. Return Authorization
   • Upon validation of your claim, you will receive a Return Merchandise Authorisation (RMA) number.
   • Follow the instructions provided to ship the product back to our designated warehouse.
   • Ensure the item is securely packed to avoid further damage during the return transit.

Refund Processing

• After receiving and inspecting the returned product, we aim to process your refund within 24 business hours.
• Refunds will be made via the original payment method.
• In case the original payment method is unavailable, our support team will contact you to arrange an alternative resolution.
• You will receive a confirmation email once your refund has been processed successfully.

Important Notes

• Products returned without following the documented process (video evidence, Invoice, original packaging) may not be accepted.
• Shipping costs for returns due to product defects or errors from our side will be borne by us.
• Returns initiated due to reasons other than defects or shipping errors (such as change of mind) are subject to our standard return policy.
• We reserve the right to refuse returns for items damaged due to misuse, mishandling, or unauthorised repairs.